Technical Support

For the fastest technical help with any of the screen savers, review the FAQ below.   If you still have questions, then please use this support request form to email Gary with your question.

Q: I downloaded the demo version and then I purchased the registered version online.  Do I have to download the new one?

Q: How do I enter my registration codes?

Q: I entered the registration codes but the screen saver won't unlock. What should I do?

Q: I know I downloaded the screen saver but I don't know where the file is now.

Q: How can I start/stop the music?

Q: I've decided I don't want to use the screen saver. How do I remove it from my system?

 

Q: I downloaded the demo version and then I purchased the registered version online.  Do I have to download the new one?

A: No. The demo version and registered version are one in the same. Unlocking the registered content only requires entering the registration codes and not a second download or installation.

 

Q: How do I enter my registration codes?

A: Right click on your desktop.
Click on Properties.
Click on the Screen Saver tab.
Select the screen saver in the dropdown list box.
Click on the Settings button.
Click on the Trial tab.
Enter your Registration Name and Key EXACTLY as you received it in your email.
Click on Ok.

 

Q: I entered the registration codes but the screen saver won't unlock. What should I do?

A: Some characters, such as zero and the letter "O" and one and a lowercase "L", can look very similar.  Additionally, capitalization CoUnTs so the codes must be entered EXACTLY as they appear in your registration email.  The easiest way to make sure you are entering the codes correctly is to simply copy and paste them from the email into the registration form on the Trail tab of the screen saver settings.

Another possibility is the screen saver version has changed. This has happened before when users registered an earlier version, lost it off their hard drive when it crashed, downloaded and installed the new version and then tried to use the original registration codes. Contact Gary via email to request updated registration codes.

 

Q: I know I downloaded the screen saver but I don't know where the file is now.

A: Print these directions out and then log off and exit all other programs.

1. Click on your Start button.
2. Go to Find and choose Files and Folders.
3. In the dialog box that opens, type in Setup.exe on the first line.
4. The default setting for the drive is most likely C: and that should be fine unless you installed AOL (or other ISP software) on a different drive.
5. "Include subdirectories" should be checked.
6. Click OK.
7. The computer will generate a list of all the files named Setup.exe. There are likely several on your computer (related to other programs). Scroll through the list and look for the one with today's date. That's the file you want. You can either look in the second column and note it's location or you can double click on the name and the setup program will start (be sure that you have quit other programs first).
8. If you don't see a listing for Setup.exe with today's date then you can search other drives if you have them and failing that, something must have gone wrong in the download process and you should just download it again paying close attention to the destination location you choose.

 Q: How can I start/stop the music?

A: The short musical introduction on those screen savers that have it cannot be muted. However, on those screen savers that have background music, users can change a setting to mute it or increase the delay before the music repeats. To change any setting, including music, open the screen saver settings by one or three methods: (substitute the name of your screen saver where is says "Arizona-Utah V3")

Method 1:
· Right click on the Screen Saver Control icon in the system tray
· Go to "Configure screen saver"
· Choose "Arizona-Utah V3"
Method 2:
· Right click on any empty area of your desktop
· Select Properties
· Select the Screen Saver tab
· Select "Arizona-Utah V3"
· Click on the Settings button
Method 3:
· Click on Start then Settings then Control Panel
· Double click on Display
· Select the Screen Saver tab
· Select "Arizona-Utah V3"
· Click on the Settings button

Then:

Under the Options Tab
In the General section:
· Delay between: You can change the length of time between images. By default this is set at 8 seconds but you may change it from no delay to 1 hour.
· Order: The default choice is to show the images in random order but you may change this option to sequential order.
· Mute: By default this is set to "no" so the background music plays while the screen saver is running. Change this to "yes" to mute the background music. Note: This does not mute the opening musical flourish. That is "hard wired" and cannot be muted.

Q: I've decided I don't want to use the screen saver. How do I remove it from my system?

1. Click on Start
2. Then Settings
3. Then Control Panel
4. Then Add/Remove Programs
5. Look through the list of programs and click once to select the name of the screen saver.
6. Click on the Add/Remove button
7. Click on Yes to remove it
8. That's it to remove the screen saver.


You may continue to use the Screen Saver Quick Start icon on your desktop and Screen Saver Control program if you wish (that's the little blue monitor icon in your system tray). It has many handy features for controlling ALL your screen savers. Just RIGHT click on the icon to see the options. If you want to remove one of the other follow these directions:



1. Follow steps 1 through 4 above.
2. Scroll down to find Stardust Screen Saver Control
3. Click on the Add/Remove button
4. Click on Yes to remove it.
5. To remove the Screen Saver Quick Start icon and program, you should also see Stardust Screen Saver Quick Start listed.
6. Select it and click the Add/Remove button.
7. Click on Yes to remove it.
8. Close everything up. You're done.